Faq

About Cairo Airport

What is the name of Cairo’s main airport?

Cairo’s main airport is Cairo International Airport (CAI), which is the largest and busiest airport in Egypt.

How far is Cairo Airport from the city center?

Cairo International Airport is approximately 22 kilometers (14 miles) from downtown Cairo. The travel time depends on traffic but typically takes 30 to 60 minutes.

Before you book

How do I make a booking on your website?

Booking a transfer with Cairo Airport Shuttle is quick and easy! Simply visit our website, enter your pickup location (Cairo Airport) and destination, choose your preferred vehicle, and provide your flight details. Once you confirm your booking, you’ll receive an instant confirmation email with all the details.

I cannot find a route I want to book. What to do?

If your desired route is not listed, please contact our support team via email, WhatsApp, or live chat. We offer custom transfers to many destinations in Egypt, even if they are not listed on our website.

How do I pay for my transfer?

We offer multiple secure payment options, including credit/debit cards, PayPal, and cash payments upon arrival. You can pay online in advance or choose to pay the driver directly for added convenience.

Can I book a transfer with more than one stop?

Yes, we provide multi-stop transfers for an additional fee. If you need to make multiple stops along the way, please mention this while booking, and we’ll arrange a customized transfer to suit your needs.

What information do I need in order to book?

To book a transfer, you will need:

  • Pickup location (Cairo Airport or any other address)

  • Drop-off location

  • Flight details (if applicable)

  • Number of passengers and luggage

  • Preferred vehicle type

  • Special requests (e.g., child seat, extra stops)

What types of transfers do you offer?

We provide:

  • Private transfers (sedans, vans, minibuses)

  • Luxury transfers (premium vehicles)

  • Group transfers (for larger parties)

  • Hotel and resort transfers

  • Custom transfers (for specific needs)

How do I book an airport transfer?

You can book online through our website by providing your flight details, destination, and preferred vehicle.

Can I book a last-minute transfer?

Yes, we accept last-minute bookings, but availability may vary. We recommend booking in advance to secure your ride.

What happens if my flight is delayed?

No worries! We track your flight in real-time and adjust the pickup time accordingly. There are no extra charges for reasonable delays.

Before you travel

What luggage entitlement will I have?

Each passenger is allowed one suitcase and one carry-on bag. If you have extra luggage, oversized bags, or sports equipment, please let us know in advance so we can arrange a suitable vehicle.

My group size has changed, can I choose another vehicle?

Yes! If your group size changes, please contact us at least 24 hours in advance, and we’ll adjust your booking accordingly. Additional charges may apply if you upgrade to a larger vehicle.

How long will the transfer take?

The duration of your transfer depends on your destination and traffic conditions. Here are some estimated transfer times from Cairo Airport:

  • Downtown Cairo: 30-60 minutes

  • Giza (Pyramids area): 45-75 minutes

  • New Cairo / 6th of October City: 30-50 minutes

Where will I meet the driver when I arrive?

Our driver will be waiting for you Outside the arrivals hall, holding a sign with your name. You will also receive the driver’s contact details before your trip.

You can also book an inside airport representative if you would like to expedite the procedures.

 

What happens if I can’t locate my driver?

What happens if I can’t locate my driver?
If you cannot find your driver, please:

  1. Check your confirmation email for their contact details.

  2. Call or WhatsApp our 24/7 support team for assistance.

  3. Look for our meeting point inside the arrivals hall—our staff will guide you.

Booking

How do I make a booking?

Booking a transfer with Cairo Airport Shuttle is quick and easy! Simply visit our website, enter your pickup location (Cairo Airport) and destination, choose your preferred vehicle, and provide your flight details. Once you confirm your booking, you’ll receive an instant confirmation email with all the details.

How do I pay for my transfer?

We offer multiple secure payment options, including credit/debit cards, PayPal, and cash payments upon arrival. You can pay online in advance or choose to pay the driver directly for added convenience.

My group size has changed, can I choose another vehicle?

Yes! If your group size changes, please contact us at least 24 hours in advance, and we’ll adjust your booking accordingly. Additional charges may apply if you upgrade to a larger vehicle.

What happens if my flight is delayed?

No worries! We track your flight in real-time and adjust the pickup time accordingly. There are no extra charges for reasonable delays.

Do you provide child seats?

Yes, we offer child seats upon request. Please mention this while booking.

General

What is your privacy policy?

We value your privacy. All personal information you provide is securely stored and never shared with third parties. We use encrypted payment processing to ensure your transactions are safe.

What is your refund policy?

We offer free cancellations up to 24 hours before your scheduled transfer. If you need to cancel after this period, partial refunds may apply. Contact us as soon as possible to process your request.

How can I contact you?

You can reach us via:

  • Phone (24/7 support) :+201001189973

  • WhatsApp : +201001189973

  • Email: info@cairoairportshuttle.com

  • Live chat on our website

Do you offer transport to destinations outside Cairo?

Yes, we provide transfers to cities like Alexandria, Luxor, Hurghada, Sharm El Sheikh, and more.

Are your vehicles air-conditioned?

Yes, all our vehicles are modern, clean, and air-conditioned for your comfort.

Do you offer VIP or luxury transfers?

Yes, we offer VIP transfers with luxury cars such as Mercedes and BMW.

Travel

What luggage entitlement will I have?

Each passenger is allowed one suitcase and one carry-on bag. If you have extra luggage, oversized bags, or sports equipment, please let us know in advance so we can arrange a suitable vehicle.

Where will I meet the driver when I arrive?

Our driver will be waiting for you Outside the arrivals hall, holding a sign with your name. You will also receive the driver’s contact details before your trip.

You can also book an inside airport representative if you would like to expedite the procedures.

 

What happens if I can’t locate my driver?

What happens if I can’t locate my driver?
If you cannot find your driver, please:

  1. Check your confirmation email for their contact details.

  2. Call or WhatsApp our 24/7 support team for assistance.

  3. Look for our meeting point inside the arrivals hall—our staff will guide you.

How long will the transfer take?

The duration of your transfer depends on your destination and traffic conditions. Here are some estimated transfer times from Cairo Airport:

  • Downtown Cairo: 30-60 minutes

  • Giza (Pyramids area): 45-75 minutes

  • New Cairo / 6th of October City: 30-50 minutes

Do you offer tours from Cairo Airport?

Yes, we offer private and group tours to popular attractions like:

  • The Pyramids of Giza & Sphinx

  • Egyptian Museum

  • Khan El Khalili Bazaar

  • Islamic & Coptic Cairo

Can I book a layover tour?

Yes! If you have a long layover in Cairo, we can arrange a custom tour that fits your schedule.

How long are the tours?

Tours range from 4 to 10 hours, depending on the itinerary.

Do your tours include a guide?

Yes, all our tours include a licensed professional guide who speaks English (other languages available upon request).

Do you provide hotel drop-off after the tour?

Yes, we can drop you off at your hotel, airport, or another destination of your choice.